Shipping policy
**VibeLights Shipping Policy**
Thank you for shopping at VibeLights! We strive to ensure that your orders are delivered to you as quickly and efficiently as possible. Below, you’ll find all the details about our shipping process, delivery times, and policies. Please read this policy carefully to understand how we handle shipping and delivery.
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### **1. Shipping Locations**
We currently ship to the following regions:
- **United States** (including Alaska and Hawaii)
- **Canada**
- **Mexico**
If your country is not listed, please contact us at **contactvibelights@gmail.com** to inquire about international shipping options.
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### **2. Processing Time**
All orders are processed within **1-3 business days** (excluding weekends and holidays) after payment is confirmed. During peak seasons or promotional periods, processing times may be slightly longer. If there are any delays, we will notify you via email.
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### **3. Shipping Methods and Delivery Times**
We offer the following shipping options:
#### **Standard Shipping**
- **Delivery Time:** 5-10 business days
- **Cost:** Calculated at checkout based on your location and order size.
#### **Expedited Shipping**
- **Delivery Time:** 2-5 business days
- **Cost:** Calculated at checkout based on your location and order size.
#### **Free Shipping**
- Free shipping is available for orders over **$50** (USD) within the United States. Delivery times will vary based on your location.
Please note that delivery times are estimates and may vary depending on your location, shipping carrier, and unforeseen circumstances such as weather or customs delays.
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### **4. Order Tracking**
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website. If you have any issues tracking your order, please contact us at **contactvibelights@gmail.com**.
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### **5. Shipping Address**
Please ensure that your shipping address is accurate and complete. VibeLights is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your order is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.
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### **6. Customs and Import Fees**
For international orders, customers may be subject to customs fees, import duties, or taxes. These fees are the responsibility of the customer and are not included in the shipping cost or order total. VibeLights is not responsible for any delays caused by customs.
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### **7. Damaged or Lost Packages**
If your package arrives damaged or is lost in transit, please contact us immediately at **contactvibelights@gmail.com**. We will work with the shipping carrier to resolve the issue and ensure you receive your order as quickly as possible.
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### **8. Returns and Exchanges**
If you need to return or exchange an item, please review our **Return Policy** for details. Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to an error on our part.
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### **9. Contact Us**
If you have any questions about our shipping policy or need assistance with an order, please contact us at:
**Email:** contactvibelights@gmail.com
**Address:** Bermeo Oeste 46 Puerta Real, Hermosillo, SON, 83177, Mexico
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Thank you for choosing VibeLights! We appreciate your business and are committed to providing you with the best shopping experience possible.