Shipping policy
VibeLights Shipping Policy
Thank you for shopping at VibeLights! We work with a mix of US warehouses and international manufacturing partners, so delivery time depends on the specific item you order. Every product page shows its own estimated delivery time at the end of the description.
1. Shipping Locations
We currently ship to the United States (including Alaska and Hawaii) and Mexico. If your country is not listed, please contact us at contactvibelights@gmail.com.
2. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed. During peak seasons, processing may take slightly longer. If there are any delays, we will notify you by email.
3. Shipping Cost and Delivery Times
Standard shipping is free on all orders. Estimated total delivery time (processing + transit) depends on where the item ships from:
- United States, items shipped from US warehouses: 3-10 business days.
- United States, items shipped directly from our international manufacturing partners: 10-25 business days.
- Mexico: 8-20 business days (may vary due to customs processing).
The exact estimate for each item is listed at the end of its product description. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or customs.
4. Order Tracking
Once your order ships, you'll receive an email with a tracking number. If you have any trouble tracking your order, contact us at contactvibelights@gmail.com.
5. Shipping Address
Please make sure your shipping address is accurate and complete. VibeLights is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us because of an incorrect address, the customer is responsible for the cost of reshipping.
6. Customs and Import Fees
Orders shipped to Mexico may be subject to customs fees, import duties, or taxes. These are charged by local authorities, are the customer's responsibility, and are not included in the order total.
7. Damaged, Lost, or Undelivered Packages
If your package arrives damaged, or your tracking shows no movement for 10 business days, email us at contactvibelights@gmail.com. We'll reship your order or give you a full refund, whichever you prefer. See our Return & Refund Policy for full details.
8. Returns
For returns and refunds, please see our Return & Refund Policy. Return shipping is paid by the customer unless the item arrived damaged, defective, or wasn't what you ordered.
9. Contact Us
Email: contactvibelights@gmail.com
Address: Las Pampas 16, 83220 Hermosillo SON, Mexico