Refund policy

Return & Refund Policy

Last updated: September 21, 2026

We want you to love your VibeLights order. If something isn't right, here's exactly how returns and refunds work.

1. 30-day returns
You can return most items within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Items bought at a discounted price are eligible under the same terms.

2. Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us at contactvibelights@gmail.com within 7 days of delivery. Include your order number and a photo of the item and its packaging. We'll send a replacement or a full refund, whichever you prefer, and you won't pay anything for it. In most cases you won't need to send the item back.

3. Lost or undelivered orders
If your tracking shows no movement for 10 business days, or your order hasn't arrived 10 business days after the latest estimated delivery date, email us at contactvibelights@gmail.com. We'll reship your order or give you a full refund, whichever you prefer.

4. How to start a return
Email contactvibelights@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first. Packages sent without approval, or to the manufacturer, can't be processed.

5. Return shipping costs

  • Damaged, defective, or wrong items: we cover the cost.
  • All other returns (change of mind, didn't like it, ordered the wrong one): return shipping is paid by the customer and isn't refundable. We recommend a trackable shipping service, since we can't be responsible for returns lost in transit.

6. Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 5-10 business days. Your bank or card provider may take a few extra days to post it.

7. Items that can't be returned

  • Gift cards
  • Items that have been used, damaged after delivery, or are missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

8. Order cancellations
You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can't be canceled, but you can return it under this policy.

9. Late or missing refunds
If you haven't received an approved refund after 10 business days, first check your bank or card account, then contact your card provider. If you still don't see it, email us at contactvibelights@gmail.com and we'll sort it out.

10. Customs and import fees (orders to Mexico)
Customs fees or import duties paid on delivery are charged by your country's authorities, not by VibeLights, and can't be refunded.

11. Contact
Email: contactvibelights@gmail.com
Address: Las Pampas 16, 83220 Hermosillo SON, Mexico