FAQs

Where do you ship from, and how long does it take?

Depending on the item, delivery time varies: items shipped from a US warehouse usually arrive in 3-10 business days, while specialty items shipped directly from our international manufacturing partners take 10-25 business days — most orders to Mexico fall in this second group and typically arrive in 8-20 business days, including customs processing. Each product page shows the estimated delivery time for that item. You'll get a tracking number by email the moment your order ships.

Do you ship outside the United States?

We currently ship within the United States (including Alaska and Hawaii) and to Mexico. If your country isn't listed, sign up for our newsletter and we'll let you know when that changes.

What's your return policy?

You have 30 days to return an item, as long as it's unused and in its original packaging. See our full Return Policy for details, or email us and we'll walk you through it.

How do I track my order?

You'll receive a tracking link by email as soon as your order ships. You can also check status anytime on our Track Order page.

Is checkout secure?

Yes — checkout runs entirely through Shopify's own secure, encrypted checkout. We never see or store your card details.

What payment methods do you accept?

All major credit and debit cards, plus Shop Pay and other express checkout options where available at checkout.

I have a question that's not here.

Contact us and we'll get back to you as soon as we can — usually within a day.